FAQ

OAK HANDMADE

Thank you for choosing to support small businesses!
~The Oak Handmade team

SHIPPING & ORDERS

What currency do you charge in?
All of our orders are processed in Canadian currency.
Orders placed outside of Canada will be converted to your home currency through your banking provider. Visit xe.com for up-to-date currency conversions.

How long until my order is shipped?
Purchases are usually shipped within 5-7 business days.
However, most Oak Handmade pieces are made to order in my studio with exceptional attention to care and detail, so please allow up to 4-5 weeks for production.

*Please allow for the extraordinary circumstances that Covid-19 has placed on the postal industry. Orders may take longer due to safety measures.

What shipping service do you use?
Canada Post.

Do you ship internationally?
Yes! However, please keep in mind that all Import Duties, Taxes and additional charges are your responsibility. It is recommended to check with your country’s customs office to determine what the additional costs might be prior to purchase.

Do you do rush orders?
We aim to please if you can’t wait for your new jewels!
If you need your order by a specific date please email jackieroseward@gmail.com and I’ll do my best to accommodate the request!

Can I cancel my order?
We all make mistakes sometimes!
If you need to cancel your order, please reach out within 12 hours of your purchase to: jackieroseward@gmail.com.

Do you accept returns?
I’m sad to hear you didn’t love your Oak Handmade! However, if you aren’t satisfied with your purchase, you may return the item for a credit, exchange or refund.

To request a return, please contact us within 7 days of receiving your order
Item(s) must be in their original and unworn/unused condition, in the original packaging
Resized items, custom projects, international orders, and sale items are final sale
All shipping and handling fees are non-refundable. Purchaser is responsible for return shipping
Exchanges and refunds are processed within 24-72 hours of receipt of your package

WARRANTY & REPAIRS
We are committed to creating high quality pieces of heirloom quality and guarantee our workmanship. As with any delicate artistic creation, care must be taken to ensure its longevity.
The warranty does not cover neglect, abuse, or normal wear and tear. Repairs may be subject to a base fee of $30, unless quoted otherwise.

PRODUCT
From the initial design to the final polish, each piece of Oak Handmade jewelry
undergoes a careful process with the utmost attention to detail. It is my wish to create heirloom-quality jewelry that will withstand the test of time and bring you joy for years to come.

Do you do custom projects?
I love designing new jewelry! Contact jackieroseward@gmail.com to discuss custom pieces.

Can I replace a lost earring?
Absolutely, there’s nothing worse!
If your earring style is in stock, you may purchase half a pair. Please bear in mind that all of our pieces are made by hand and may result in slight variances. We might ask you to send in its mate (at your cost) so that we can match it as best we can.

Some styles are seasonal and may not be available at the time of request.

What color & clarity are your gemstones and where do they come from?
We use authentic gemstones, which means no two stones are exactly alike. They can vary slightly in color and size, as well as contain imperfections due to their natural state. These imperfections do not detract from the stone’s integrity, but rather lends to its unique beauty. Our gemstones are ethically sourced from around the world.

What is 14k Gold or Rose Gold Fill?

“Gold-filled” is a USA industry standard that legally requires 1/20th, or 5%, of the metal to be pure gold by weight. The regulated process involves pressure bonding multiple layers of solid 14k Gold with extreme heat over a core of high-quality jeweler’s brass, resulting in a durable, quality real gold product. Both 14k yellow and rose gold alloys contain the same amount of solid 14k Gold.

Why does my piece look different than the one pictured?
Every piece of Oak handmade is cut, hammered and set by hand with natural gemstones, ensuring their unique quality.

How do I know what size bracelet to order?

Determine your bracelet size with the following steps:

1. Measure your wrist below the wrist bone (where you would normally wear your bracelet) using a flexible measuring tape or a strip of paper.

2. If using a plain strip of paper, mark your strip with a pen where the end of the bracelet needs to be. Then measure the paper strip with a ruler. This is the wrist size.

3. To find the bracelet size, increase the wrist measurement by the increment below, based on you want the bracelet to fit:

For a snug fit, add 1/4" to 1/2"

For a comfort fit, add 3/4" to 1"

For a loose fit, add 1-1/4"

JEWELRY CARE
See our Care page.